Online Safety
Online banking can be useful, but it is important to slow down whenever a message, phone call or pop-up asks you to act quickly.
Safer habits
- Use your bank's official app or type the website address yourself.
- Never share your full password, PIN or one-time passcode.
- Be suspicious if someone says your money must be moved to a new account.
- Call your bank using the number on your card if something feels wrong.
During a support visit
We can help you understand the app, check basic settings and practise safe steps, but we will not ask for your secret banking details.
If you think money has been taken, contact your bank immediately using the official number on your card or bank statement.
Learn about online safety help
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